Privacy Policy

Welcome to AIOPS ("we," "us," or "our"). AIOPS is a UAE-based brand offering AI advisory, consulting, and access to internally developed tools and platforms including MathAI, IdeaFlow, and other AI-powered applications.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at aiops.ae or use any of our services and platforms. We are committed to protecting your privacy and handling your data transparently.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.

We may collect the following types of information:

Personal Information You Provide

• Identity Data: Name, email address, phone number, and company name when you contact us, sign up for an account, or request a consultation.
• Account Data: Login credentials and profile information if you create an account on any of our platforms.
• Communication Data: Messages, inquiries, and feedback you send through contact forms, email, or support channels.

Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on pages, click patterns, and navigation paths.
• Device Data: Browser type and version, operating system, device type, screen resolution, and language preferences.
• Network Data: IP address, approximate geographic location (city/country level), and referring URLs.
• Cookie Data: Information stored via cookies and similar tracking technologies (see Cookies & Tracking).

AI Interaction Data

• Inputs, queries, and prompts you provide when using our AI-powered tools (MathAI, IdeaFlow, etc.).
• Generated outputs and interaction logs necessary for service delivery and improvement.

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, and maintain our AI advisory, consulting services, and platform tools.
• Improvement & Development: To understand how our services are used and to develop new features, products, and improvements.
• Analytics: To analyze trends, usage patterns, and performance metrics to enhance user experience.
• Communication: To respond to your inquiries, send service updates, and share relevant information about our offerings (with your consent where required).
• Security: To detect, prevent, and address fraud, unauthorized access, and other harmful activities.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations within the UAE and other applicable jurisdictions.

As an AI-focused company, we believe in being transparent about how data interacts with our AI tools:

• Processing: When you use our AI tools (MathAI, IdeaFlow, and future platforms), your inputs are processed to generate outputs. This processing is essential to delivering the service.
• No Sale of Data: We do not sell your personal data or AI interaction data to any third party — ever.
• No Misuse: Your inputs are not used to train third-party AI models without your explicit consent.
• Aggregated Insights: We may use anonymized, aggregated data to improve our AI models and services. This data cannot be traced back to any individual user.
• Temporary Processing: In many cases, AI inputs are processed in real time and are not permanently stored beyond what is necessary for service delivery and user experience.

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for the website to function properly (e.g., session management, security).
• Analytics Cookies: Help us understand how visitors use our website, which pages are most popular, and how to improve navigation (e.g., Vercel Analytics).
• Functional Cookies: Remember your preferences and settings to provide a personalized experience.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

We do not sell your personal data. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party providers who help us operate our services — including cloud hosting (Vercel), analytics, email services, and payment processors. These providers are contractually obligated to protect your data.
• Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, safety, and property of AIOPS, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, with prior notice to affected users.
• With Your Consent: We may share data for purposes not listed here if we obtain your explicit consent.

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest.
• Access controls and authentication for internal systems.
• Regular security assessments and monitoring.
• Secure cloud infrastructure with reputable providers.

While we strive to protect your data, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and exercise caution when sharing information online.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it.

Typical retention periods:

• Account data: Retained while your account is active, plus a reasonable period after deletion for backup and legal purposes.
• Analytics data: Typically retained in aggregated form and not linked to individual identities.
• Communication records: Retained for up to 24 months for support and reference purposes.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Restriction: Request that we limit the processing of your data in certain circumstances.
• Portability: Request your data in a structured, commonly used format.
• Objection: Object to the processing of your data for specific purposes, including marketing.

To exercise any of these rights, contact us at support@aiops.ae. We will respond within 30 days.

AIOPS is based in the United Arab Emirates. If you access our services from outside the UAE, your information may be transferred to and processed in the UAE or other jurisdictions where our service providers operate.

We ensure that any international data transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@aiops.ae.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: support@aiops.ae
• Website: aiops.ae
• Location: United Arab Emirates